Return & Refund Policy

1. Overview
Thank you for shopping at caliqunia.shop. We hope you are happy with your purchase. However, if you are not fully satisfied, we offer a return and refund policy as described below.

2. Return Period

  • You have [X] days from the date you receive your Products to request a return.

  • After this period, unfortunately, we cannot offer a refund or exchange.

3. Conditions for Returns
To be eligible for a return:

  • The Product must be unused, in its original condition, and in the original packaging (including tags, labels, accessories).

  • You must provide proof of purchase (order number, invoice, etc.).

  • Certain items may not be eligible for return (for example: [customized items, perishable goods, intimate items]) — if this applies to your store, list them here.

4. Return Process

  • To initiate a return, please contact our customer service at [your-email@caliqunia.shop] with:

    • Your name

    • Order number

    • Reason for return

    • Photos (if the item is damaged or defective)

  • After approval, we will provide you with a Return Merchandise Authorization (RMA) or instructions on how to return the product.

  • You are responsible for the cost and risk of returning the Product to us unless the return is due to our error (e.g., wrong item, damaged product).

5. Inspection of Returned Items

  • Once we receive the returned Product, we will inspect it.

  • If it meets our return criteria, we will approve the refund.

  • If not, we reserve the right to refuse the return or offer a partial refund.

6. Refunds

  • Refunds will be issued to the original payment method used for the purchase.

  • Once your return is approved, we will process the refund within [X business days].

  • Shipping costs paid at the time of purchase are non-refundable, unless the return is due to our error.

  • If you used a discount code or promotion, the refunded amount may reflect that discount.

7. Exchanges

  • If you want to exchange an item (e.g. for a different size or color), please follow the return process above and mention that you’d like an exchange.

  • Once we receive your returned item, we will ship the replacement (subject to stock availability).

8. Defective or Damaged Items

  • If your Product arrives defective or damaged, please notify us within [X] days of delivery.

  • Provide photos or videos of the damage/defect.

  • We will offer either a full refund or replacement, at our discretion.

9. Cancellations

  • You may cancel your Order before it’s shipped for a full refund.

  • Once the Order has shipped, you’ll need to follow the return process above.

  • For pre-orders, you may cancel anytime before the release date, unless otherwise specified.

10. Non-Returnable Items
The following Products are not eligible for return or refund:

  • Customized or personalized Products

  • Products marked as “final sale”

  • Gift cards

  • [Add any other non-returnable categories relevant to your store]

11. Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to you, once we receive the returned item, we will issue a gift credit in the form of a store voucher.

  • If it wasn’t marked as a gift, or the gift giver ordered and received the item, we will refund the original purchaser.

12. Contact Us
If you have any questions or concerns about returns or refunds, please reach out:
Email:inquiry@caliqunia.shop]